Terms and Conditions
Policies, Terms and Conditions
ETNIKA EXPEDITIONS appreciates your choice, without a doubt, we will make your trip the best moments of your life.
It is important to tell you that in order to achieve a fraternal relationship between ETNIKA EXPEDITIONS and you, it is essential to consider and accept the policies, terms and conditions of our services offered, therefore, we ask you to please carefully read each item described.
I. THE MEANING OF TRAVELING TO PERU
Traveling to Peru requires patience, flexibility, empathy, good humor and adaptation to untimely and climatic changes that could occur during your stay in the country (force majeure situations).
II. REFERRING TO EVENTS OF FORCE MAJEURE
They are situations or events that even resorting to all our demands we cannot foresee or avoid, this includes events such as wars or threats, riots or protests, civil unrest, labor conflicts, diseases, disasters or adverse weather conditions, fires or all similar events out of our control.
When making a reservation for any of our adventure excursions (Inca Trail, Salkantay, Ausangate, Choquequirao, Inca Jungle , Lares, etc.); and/or traditional tours, you are assuming the risks involved in making these trips. The agency will not be held responsible for events that may occur during the tour, whether due to negligence of the tourist or for events that may be beyond our reach and control.
The tour packages are carefully elaborated and detailed before the approval of our client.
These may be modified without prior notice due to circumstances that may be beyond our control, such as natural disasters or situations of force majeure (strike, protest, stoppage, etc. ). We will make sure that these modifications do not harm the integrity and security of our passengers as established by law 29408 General Tourism Law which is in force in our country.
ETNIKA EXPEDITIONS will not be held responsible for said events and reserves the right to modify, postpone or even cancel the tourist’s trip (this being the last option of course).
REFERRING TO THE CONFIRMED RESERVATION
Once the reservation of any of our tours is confirmed, a deposit of 40% of the total cost of the tour expressed in US Dollars will be made, payment will be made through any of our payment methods, the remaining 60% will be paid as a maximum 48 hours before starting the tour at our office or your hotel. In case the final payment is not made, ETNIKA EXPEDITIONS will have the power to cancel the tour without prior notice and proceed before the corresponding authorities for damages, in accordance with the provisions of Art. 1331 of the Peruvian Civil Code, in accordance with Art. 1341 of the same legal body, it is important to point out that the transaction costs are covered by the client and are not included in our tour prices.
III. REFERRING TO THE EXCHANGE RATE.
The exchange rate, being this, part of the policies of ETNIKA EXPEDITIONS will be made as follows:
US dollars to Peruvian Soles
If you wish to pay in soles, the exchange rate will be 1 US dollar = 3.37 Peruvian Soles (April 2016)
From Euros to Peruvian Soles or US dollars
If you wish to pay in Euros , the exchange rate will be 1 Euro = 3.00 Peruvian Soles or 1 Euro = 1.2 US dollars
The aforementioned exchange rate will be subject to increase and/or depreciation for each type of currency.
ETNIKA EXPEDITIONS will only accept the remaining balance in CASH. We reserve the right to cancel the tour if payment is not made on the established date or if the delay in arrival in Cusco has not been previously reported.
IV REFERRING TO THE DOCUMENTATION
It is necessary to have the valid identity document (passport or visa if the case warrants it) before starting the tour, in case of not having the valid identity document, ETNIKA EXPEDITIONS will admit the right to cancel the tour and will not be will take charge of the payment previously made by the tourist. (In case of negligence committed by the tourist, he will assume responsibility for expenses incurred by modification or alteration of the reservation).
It is important to send the personal data required to make the reservation, (Full Name, Passport Number, Nationality, Age, Sex.).
When sending your personal data for the reservation, the number of your passport or DNI must be valid, take into account that the authorities that regulate access to the main tourist attractions in Peru are very strict in controlling entry to the different tourist attractions. .
The ISIC card (if applicable) must also be valid and will be shown at the time of booking (sent via scanned email) and at the beginning of each tour, as well as the identity document (DNI or passport) with which you made the reservation. the reserve (originals).
V. REGARDING LOSS OF PROPERTY
During your tour or excursion, ETNIKA EXPEDITIONS will not be responsible for the loss of your belongings, theft or damage to your luggage. To avoid this, we urge you to be attentive to all your belongings on the excursions or tours offered by our company.
VI. REGARDING CANCELLATIONS, RETURNS & REFUNDS
Individual passengers and group passengers
In case of the Traditional Inca Trail:
Once the excursion has been confirmed with the 50% deposit, there will be no return or reimbursement due to the demands involved in making reservations for said excursion.
In the case of the other traditional and adventure tours.
If a cancellation request is received up to 90 days before the passenger’s tour start date, the return or refund will be subject to a penalty of 15% of the total shipment for administrative expenses, outside of the financial expenses associated with the cost of the bank transfer, credit card commission and some other expenses and/or costs associated with the return. If a cancellation request is received up to 45 days before the start of the passenger’s tour, the return or refund will be subject to a charge of 35% cancellation fees, outside the financial expenses associated with the cost of the bank transfer, commission credit card and some other expenses and/or costs associated with the return. If a cancellation is received between 20 and 35 days before the passenger’s tour start date, the return or refund will be subject to a charge of 100% cancellation fees, outside the financial expenses associated with the cost of the transfer. banking, credit card commission and some other expense and/or cost associated with the return. Likewise, no return or reimbursement will be granted for the absence of the tourist on the tour or the cancellation during the trip. There are no refunds or refunds for unused portions of tour packages or stays.
In the case of cancellation of tourist packages that include hotel, bus and/or train services already issued , no return or reimbursement will be granted for these services.
Certain services may be interrupted or canceled due to weather conditions, reasons of force majeure, disturbances, etc., or others beyond the control of the hotels, airlines, suppliers or the agency itself. No return or refund will be given as a result of these interruptions or cancellations beyond our control.
During the high season period, our company reserves the right to change the cancellation policies if our providers apply different penalties to those listed above, in accordance with the provisions of Art. 1277 of the Peruvian Civil Code in force.
VII. REFERRING TO PICK UP
The pick-up time will be determined in the program; the tourist must be ready and waiting in the hotel lobby, if they are not ready within the established time, the agency will not be responsible for delays and/or abandonment by the transport, as this is an established schedule.
If the tourist is intoxicated, the agency has the right to cancel and not return the payment for the service.
VII. REFERRING TO THE HOTELS
The company reserves the right to substitute hotels of the same category in the tour packages it offers, because ETNIKA EXPEDITIONS is subject to availability of hotels in Peru and Bolivia, in accordance with the provisions of Article 1277 of the Code Current Peruvian Civil.
VIII. REFERRING TO ADVENTURE TOURS WITHOUT CAMPING
Due to the fact that the adventure tours take place in wild places, where the tourist infrastructure is not the best, ETNIKA EXPEDITIONS will offer the passenger from 1 to 4 nights of accommodation depending on the type of excursion chosen, the accommodations will be basic (depending on the type of program and accommodation required) consequently the passenger must take the necessary time keeping in mind the needs of the other members of the expedition unless the tour is private. The passenger will follow the arrangement of the accommodation as indicated by the guide.
IX. REFERENCE TO THE INCA TRAIL
The Inca Trail is considered within the Adventure tourism category, as well as having government restrictions due to its maintenance and protection, so it is necessary to take into account the following conditions:
Reservations will be made after consulting the availability of spaces on the date of its probable start of service.
The entrance ticket to the Inca Trail network includes access to Machupicchu, which is considered personal and non-transferable as valid only on the scheduled dates. To use it, you must present said document in addition to your passport and/or personal identification, in addition to the updated ISIC card in case you are a student discount beneficiary.
Cancellations or cancellations are accepted, but do not generate monetary reimbursement (according to regulations of the government entity). They can be communicated by phone, e-mail or directly in the office. The company at your request is only in the possibility of enabling your entrance to Machupicchu for the expected day of arrival as well as ‘providing your return train ticket on the date initially scheduled. This also applies to the absence of the tourist at the beginning of the service.
X. CONDITIONS DURING THE HIKE
The walks will take place on the scheduled dates and times.
The Agency is not responsible for delays or variations of the program of any kind that may occur during the walks, whether due to climatic factors, landslides, strikes, mobilizations or others that alter the program itinerary or the established times.
XI. REFERRING TO MODIFICATIONS
The company reserves the right to modify any of the facilities, services or prices described on the website. If the change is made, the client will be informed at the time of making the reservation or at the time of the change. Although the company will make an effort to carry out each of the tours, it is necessary to mention that the changes stated in the itinerary will be made when deemed necessary or convenient by the Company due to external factors that are not the responsibility of the company, taking care of everything moment the well-being of the tourist, Art. 1277 of the Peruvian Civil Code in force
XII. CUSTOMERS WITH RESPONSIBILITY
The agency is NOT responsible or assumes any obligation for accidents, damages, illnesses, death, delays that may occur during the trip. Warlike attitudes towards their peers, Nor does it assume responsibility for causes of force majeure, strikes, weather conditions, earthquakes, political situations, etc. that determine cancellations, changes, delays, etc. Assuming the client all the extra expenses caused by this situation.
As well as the Agency is not responsible for the loss of flights, lodging or trips due to factors already mentioned above.
The agency reserves the right to cancel or modify the scheduled itinerary when it considers it to be for a better development of the services and/or for the safety of the travelers.
It is the responsibility of the passengers to have the appropriate documentation: passports, visas, travel insurance, vaccinations, Boucher, etc. ETNIKA EXPEDITIONS will not be held responsible for delays or expenses due to inappropriate documents, expired documents or missing travel documents.
XIII. OUR RESPONSIBILITIES
ETNIKA EXPEDITIONS undertakes to provide services according to the tourist’s requirement (Royal Class , Regular Class and/or Combined Service), as well as their quality, at all times ETNIKA EXPEDITIONS will provide a quality or higher quality service in accordance with the demands established in Art. 28 of the regulation of the general law of Tourism No. 29408.
Reservations are accepted prior awareness of the possible risks inherent in traditional and adventure tours that appear in our programs. It is also important to understand that the most meticulous organization can end up with imperfections due to factors beyond our control.
The company undertakes to provide its services with the necessary diligence. So that the whole trip goes perfectly, we will do our best to serve you as best as possible.
XIV. REFERRING TO MINORS.-
In all programs, unless otherwise stated, the maximum age of a child is 11 years and 11 months. Children over 12 years old are considered adults and will be subject to adult rates.-
XVI. REFERRING TO TRAVEL INSURANCE.-
Before making any trip, we recommend that you obtain your travel insurance that covers accidents, medical expenses and emergency repatriation, even air rescue or air ambulance.
We also recommend that you include cancellations of your tour as well as loss of luggage in your insurance. You can send us a scanned copy of your policy to our email or order a copy from a trusted family member or friend.
LEGAL BASIS
To the effect that this contract is made of full compliance for the contracting parties and in order to grant the passenger the total security of legal order during his stay in Peru, we comply with informing all the legal devices required by our legislation.
- Political Constitution of Peru of 1993
- Law 29408 General Tourism Law
- Current Peruvian Civil Code of 1984
VERY IMPORTANT:
We strongly suggest an acclimatization or stay at high altitude (above 3000 meters, in Cusco or other high altitude city) for 2 or 3 days (average) before starting the tour. This in order to minimize possible altitude sickness, you can also help your body acclimatize by drinking plenty of fluids, adding a little more sugar to your drinks, eating foods rich in carbohydrates, avoiding tobacco and alcohol and drink coca tea (ancient and traditional leaf).
It is recommended to report allergies, illnesses, passenger conditions, characteristics of each passenger, food preferences, etc. Please consult your doctor for the prescription of any additional medication.
By confirming your reservation you would be fully accepting our policies, terms and conditions.